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Conflict Resolution

Building good relationships, whether personal or professional, is essential for a
fulfilling and successful life. Here are some general principles that can help you
cultivate positive connections with others:

Listen First

In any sensitive or conflict situation, avoid, for as long as possible voicing your
opinion. Listen first, listen carefully, listen actively so that the speaker knows you’re
listening and make sure you understand the other person’s point of view before you
speak.

Speak Carefully. How you speak matters. The words you use matter. If you want to
avoid conflict or you want to take conflict out of a situation use non confrontational
and unaggressive language when you start to speak your own mind.

SUMMARISE

We will guide you in developing a strong rapport with your colleagues, emphasizing
the significance of internal networking. It is crucial that your colleagues hold you in
high regard, as this greatly influences professional success.

IMPACT – THIS MATTERS THE MOST OF ALL

This is the most important step at all and can be the difference between building a
successful relationship and failing. The only aspects of a relationship and the key to
resolving any disagreement or dispute is understanding the Impact this has on
others.You can uncover with a few key questions
“How does this make you feel?”
“How is this effecting you now?”
“What will be the impact of this?”

GAIN AGREEMENT – SMALL STEPS ONLY

Agree to small steps a time. We will show you that if you go through these steps, you
will be able to gain agreement. :

GAIN AGREEMENT - SMALL STEPS ONLY

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